Terms of service.

1. Orders & Shipping

  • Orders are shipped every Monday.

  • We currently deliver within the UK only.

  • Shipping times are estimates only; we cannot be held responsible for delays caused by couriers or external factors.

2. Food Products & Shelf Life

  • All chocolates are handmade using gourmet Belgian dark chocolate (58%) and dairy-free fillings.

  • Products are best enjoyed within 2–3 weeks of receipt and must be stored in the fridge.

  • As our products are fresh and perishable, they may vary slightly in appearance.

3. Allergens & Dietary Information

  • Ingredients and allergens for each flavour are clearly listed in the Flavours section of our website.

  • While all products are made without dairy, they are produced in a kitchen that handles nuts, gluten, and eggs.

  • Customers purchase and consume products at their own risk. KAKAO by Caro does not accept responsibility for allergic reactions.

4. Returns & Refunds

  • As chocolates are perishable food items, we do not accept returns or issue refunds once products have been dispatched.

  • In the rare event that your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos, and we will review your case.

5. Cancellations

  • Orders may be cancelled within 12 hours of placing them. After this window, we may already have started preparing your order and cannot guarantee cancellation.

6. Limitation of Liability

  • KAKAO by Caro is not liable for:

    • Delays or losses caused by third-party couriers.

    • Allergic reactions, health conditions, or misuse of products.

    • Minor variations in product appearance due to their handmade nature.

7. Intellectual Property

  • All content on this website (logos, images, product descriptions, branding) is the property of KAKAO by Caro and may not be copied or reproduced without permission.

8. Privacy & Data Protection

  • Any personal data (such as name, email, and address) is collected solely for the purpose of fulfilling orders and keeping you updated with your consent.

  • We will never sell or share your information with third parties.

9. Governing Law

  • These Terms of Service are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.